Privacy Policy
Effective Date: October 1, 2025
This Privacy Policy explains how UrbanMeadowRiver collects, uses, discloses, and protects your information when you visit or place orders through urbanmeadowriver.sbs or interact with our pizzeria services, including delivery, pickup, dine-in reservations, loyalty features, promotions, and customer support. By using our website, you agree to the practices described here.
Who We Are
UrbanMeadowRiver operates at 32 Spring Street, Nolita, New York, 10012, United States. You can reach us at +1 212 941 7994 or through the contact tools available on urbanmeadowriver.sbs.
Information We Collect
- Identity and Contact Data: name, phone number, delivery address, and account details you provide.
- Order and Preference Data: pizza selections, crust and topping choices, sauces, sides, desserts, and beverages such as juice or lemonade; special instructions and dietary notes you choose to share.
- Payment Data: transaction identifiers and payment method details processed via secure providers. We do not store full card numbers.
- Location Data: delivery addresses and optional geolocation for store finder or delivery estimates.
- Technical and Usage Data: IP address, device identifiers, browser type, pages visited, and interactions, collected via cookies and similar technologies.
- Marketing and Communication Data: your preferences for receiving offers, loyalty updates, and notifications.
How We Collect Information
- Directly from you when you create an account, place an order, join loyalty features, submit feedback, or contact us.
- Automatically through cookies, pixels, and analytics tools when you browse urbanmeadowriver.sbs.
- From service partners (e.g., payment processors, delivery couriers, analytics and hosting providers) to complete your orders and improve our services.
How We Use Information
- To process orders, deliver pizzas and other menu items, manage pickups, and confirm transactions.
- To personalize your experience, save addresses and favorites, and recommend menu items.
- To operate loyalty features, promotions, coupons, and limited-time offers.
- To provide customer support, respond to requests, and improve service quality.
- For analytics, website performance, troubleshooting, and security monitoring.
- For marketing communications with your consent and subject to your preferences.
- To comply with legal obligations and enforce our terms.
Legal Bases
Where applicable, we process personal data based on: (a) performance of a contract (fulfilling your order), (b) legitimate interests (service improvement, security, fraud prevention), (c) consent (cookies and certain marketing), and (d) legal obligations.
Cookies and Similar Technologies
We use necessary cookies to make the site work, as well as preference, analytics, and advertising cookies to enhance functionality and measure performance. You can manage cookies through your browser settings; disabling some cookies may affect site functionality.
Sharing Your Information
- Service Providers: hosting, payment processing, delivery logistics, customer support, analytics, and marketing tools acting on our instructions.
- Business Transfers: in connection with reorganization, merger, or asset sale, subject to appropriate safeguards.
- Legal and Safety: to comply with law or protect rights, safety, and security.
- With Your Consent: when you ask us to share information for a specific purpose.
We do not sell your personal information.
Data Retention
We retain personal data for as long as necessary to provide services, fulfill orders, support your account and loyalty participation, comply with legal obligations, resolve disputes, and enforce agreements. We apply retention criteria based on account status, order frequency, and statutory requirements.
International Transfers
Your information may be processed in jurisdictions with different data protection standards. Where required, we implement safeguards such as contractual protections to help ensure an appropriate level of protection.
Security
We use administrative, technical, and physical measures designed to protect personal data, including encryption in transit where appropriate, access controls, and regular assessments. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Your Choices and Rights
- Access, correction, or deletion of your personal information where applicable.
- Objection or restriction to certain processing based on legitimate interests.
- Withdrawal of consent for optional activities like marketing, without affecting prior lawful processing.
- Cookie controls via your browser or device settings.
To exercise rights or update preferences, contact us via +1 212 941 7994 or the tools provided on urbanmeadowriver.sbs. We may need to verify your request.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected such data, we will delete it.
Third-Party Links
Our website may link to third-party sites or services. Their privacy practices are governed by their own policies; we are not responsible for them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on urbanmeadowriver.sbs with a new effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact UrbanMeadowRiver at +1 212 941 7994 or write to us at 32 Spring Street, Nolita, New York, 10012, United States. You may also reach us through the contact features on urbanmeadowriver.sbs.
Currency for transactions: $